- The new landscape of corporate communication
- The shift in the corporate communication model
- The need for integrated communication
- The identification of target audiences
- The determination of the communication objectives
- Defining the message
- The choice of media
- Selecting the source of the message
- Measuring effects
- The definition of the overall budget
- The definition of the promotional mix
- The integration of the promotional mix
- Advertising
- Sales promotion
- Public relations
- Personal selling
- Direct marketing
- Buone pratiche per la comunicazione d’impresa socialmente responsabile