Communication Styles Course

Awareness of oneself and the communication style of one's interlocutors or customers is key to having working relationships that can drive, not hinder, personal and business success. Communicating more effectively with one's interlocutors, recognising their communication style as well as our own, to conduct negotiations and meetings, and to enter into synergy with even the most 'difficult' ones.

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Formula Corporate Education Course

Method On Campus / Online

Language Italian | English

Facilities Contact us for information

25% .

COURSE OVERVIEW

Self-awareness and communication style of their interlocutors or its customers is key to have working relationships that can convey, and not hinder, personal and business success. Communicate more effectively with your interlocutors, recognizing their style of communication and ours, to conduct negotiations and meetings and to get in synergy with even the most ‘difficult’.

Recipients

This course is aimed at professionals and not, and to those who want to improve their communication skills in the corporate or even private world.

Prerequisites

Qualification

The qualification must be at least secondary school level

Course Description

Upon completion of the course, participants will be able to demonstrate that they have acquired the following knowledge and skills:

encourage a form of mindset that ‘opens’ to the recognition of different ways of communicating
to accompany participants to observe their own and others’ communicative effectiveness and then apply it to each of the phases of the counselling or interaction process
build strategies aimed at improving relationships with customers or interlocutors and achieving of objectives

1 The forma mentis: similar situations, different approaches

2 Communication styles: what they are, how to recognise them

3 My communication style and that of my interlocutor

4 For each investor type is deepened o behavioural drive o communication style o impact of personality on needs o how to approach the needs of the interlocutor o recommended communication style

5 Excercises

the direct style
the expressive style
the empathic style
the analytical style

strengths and focus
‘reading’ style through behaviour
getting in tune with the counterpart

behavioural drive
communication style
impact of personality on needs
how to approach the needs of th
interlocutor
recommended communication style

Exercises that allow participants to get in tune with the different styles. Implementation of a strategy and action plan aimed at improving relations with stakeholders and achieving objectives.

Exercises

The course enables the candidate to understand the PMI® standard. During the course, exercises will be held in the real or virtual classroom to facilitate and consolidate learning of the topics covered. There will also be exercises in quiz mode to accustom participants to the examination questions.

At the end of the course, there will be a final exam quiz imulation (180 questions in 230 minutes) and a collective correction of the quiz in order to understand mistakes and rectify doubts.

Course duration

16 hours face-to-face classroom or online course

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